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Any persons using, reading, and/or purchasing products on this website agree that access to and use of this site are subject to the following terms, conditions, and other applicable laws. You must be at least 18 years old (and age 21 where applicable) to purchase products from this site. By using this website, you agree that you are at least 18 years of age, (and age 21 where applicable) and also agree to the following terms and conditions.
Our kratom products are packaged and sold as botanical specimens and do not come with directions for use or claims regarding them. This product has not been evaluated by the Food and Drug Administration and is not intended to diagnose, treat, cure, or prevent any disease. Product reviews reflect individual people’s unique experiences and opinions and should not be viewed as professional advice.
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LIMITATION OF LIABILITY
LegitK.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if LegitK.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by LegitK.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
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USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a LegitK.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
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All payments are payable to True Source Naturals, LLC.
COD (Collect on Delivery): This payment method requires that you choose UPS for the shipping method. We understand that UPS is much more expensive than USPS, but we can definitely say that it is more dependable. Also, we are charged a $14.50 COD fee by UPS, so we have to charge that fee if you are going to use this method.
In order to receive an order via COD, you will need to place the order, get a Money Order or Cashier’s Check for the total amount of the purchase, and write it out to True Source Naturals, LLC. When UPS arrives, you will simply hand them the Money Order or Cashier’s Check and they will hand you the package.
If you will not be home for the delivery, you can simply call UPS at 1-888-742-5877 with your tracking number and arrange for your package to be held at a local UPS Location. Keep in mind, they will attempt to deliver your package more than once, so if you miss the first delivery they will come back the very next business day. If you are a first time customer, COD is by far the fastest way to get your package from us because we ship them as soon as possible.
Check Payments: Checks are a much safer method of payment than credit or debit card payments. Although we will hold your first order until the payment clears (3 to 5 business days), your next order will ship same day or next business day. Keep in mind, if you place a much larger order than your previous orders, we might still hold your order until the payment clears.
Some people have expressed concerns about using their routing and account number to make a payment, but it’s no different than handing over a check to someone for payment. We use a completely secure processor for check payments and we never even see your information on our end. All we see is your name, address, phone number, and email address.
PLEASE NOTE: THERE IS A $12 FEE FOR RETURNED CHECKS. WE WILL SEND THE TOTAL BALANCE INCLUDING THE FEE TO A COLLECTION AGENCY IF YOU DO NOT COMMUNICATE WITH US! WE ARE A VERY REASONABLE COMPANY AND WE ARE ALWAYS WILLING TO WORK THINGS OUT, SO PLEASE COMMUNICATE IF THERE IS AN ISSUE WITH YOUR PAYMENT.
GreenBean Pay: GreenBean Pay is similar to a check payment, but you don’t have to enter your routing and account number during checkout. Instead, you login to your online banking through Plaid, the same service that companies like Intuit (Quickbooks) and Coinbase use to connect to consumers bank accounts. GreenBean Pay uses end to end encryption, so it’s very secure, easy to use and quick to signup for.
Keep in mind, this is essentially the same thing as using our Check Payments. The only difference is GreenBean Pay verifies funds availability before the order is processed. The point is we will hold your first order until the payment clears (up to 5 business days). However, your future orders will ship same day or next business day. Please note, any significantly large order can be subject to a 5 business day hold regardless of order history.
PLEASE NOTE: SIMILAR TO CHECK PAYMENTS, THERE IS A $12 FEE FOR RETURNED CHECKS. WE WILL SEND THE TOTAL BALANCE INCLUDING THE FEE TO A COLLECTION AGENCY IF YOU DO NOT COMMUNICATE WITH US! WE ARE A VERY REASONABLE COMPANY AND WE ARE ALWAYS WILLING TO WORK THINGS OUT, SO PLEASE COMMUNICATE IF THERE IS AN ISSUE WITH YOUR PAYMENT.
Mail a Money Order or Cashier’s Check: This is by far the slowest method of payment, but it is a good way to pay with the utmost security and privacy. If you do decide to mail a Money Order or Cashier’s Check, you can now submit an order on our website. PLEASE NOTE: WE WILL NOT SHIP YOUR ORDER UNTIL WE RECEIVE YOUR PAYMENT.
We always strive for 100% customer satisfaction, so if for whatever reason you are not satisfied with your purchase, you can return the unused portion and you’ll receive a refund for the amount that was returned to us.
Returns must be received within 30 days of your purchase. Customers are responsible for shipping and handling (including a trackable form of delivery). Please contact us before returning any items, so that we can provide you with an RA# (Return Authorization Number).
If you have any questions or concerns, please send them to [email protected] or call us 727-386-5264.